broad.ai
Privacy
Effective 20 October 2026
This explains what personal data broad.ai handles, why, and the control you have over it. The short version: we collect the minimum needed to reply to you or to run the site, we never sell it, and we do not use it for advertising.
Who we are
broad.ai is operated by Broad AI Ltd, a company registered in England and Wales (company number 17459971), whose registered office is at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. Broad AI Ltd is the controller for the personal data described here. Contact: jamie@broadai.co.uk.
If you use the contact form
We receive the name, email address, company (if given) and message you enter. It is emailed to us so we can reply, and kept in our mailbox for as long as the conversation is relevant. We do not add you to any list. Lawful basis: our legitimate interest in answering an enquiry you chose to send.
If you visit the site
We use a cookieless analytics service for aggregate page-view counts. It sets no cookies and does not identify individuals, so there is no consent banner. Our hosting provider keeps standard server logs (IP address, time, page requested) for security and reliability for a short period.
Who else processes it
Providers acting on our instructions: our hosting provider, which also supplies the analytics; an email-delivery service for messages sent through the contact form; a database provider; a security service that rate-limits the contact form; and our email provider. You can ask us for the names of any of them at any time. Some are outside the UK; where data leaves the UK it does so under the UK International Data Transfer Agreement or an adequacy decision. We do not sell personal data or share it for anyone else's marketing.
How long we keep it
Enquiries: while the conversation is live, then reviewed. Analytics: aggregate only, never individual.
Your rights
You can ask for a copy of what we hold, have it corrected or deleted, object to our processing it, or restrict it. Email jamie@broadai.co.uk and we will respond within one month. If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk— though we would rather you told us first.
Trimate
The Trimate app has its own policy, covering training and health data, at trimate.broadai.co.uk/privacy.
Changes
If this changes materially we will update the page and the date at the top.